48 Priest Street
+61 8 8953 5187
Based on 1 reviews
Reviews of AAT Kings (Red Centre)
- Stefano Schiavoni Added May 03, 2018★ ☆ ☆ ☆ ☆Couldn't have been worse.
I booked and payed a tour in Alice Springs with AAT Kings. On the day of the tour, I waited at my hotel to be picked up as it was agreed but nobody showed up. I ended up missing the tour and it was too late for me to book a new one with a different operator.
Just a few minutes after the expected pick up time at my hotel, I called the customer support asking for information about the whereabouts of the tour bus. I was told that my reservation got lost and that the bus had already departed and couldn't U-turn to pick me up. In the evening I emailed the customer support to ask for a refund. AAT Kings's reply was that this process can take *several weeks* to be completed.
Seriosuly consider whether you are willing to rely on a tour operator that might cancel your tour without notice and struggle to reimburse you. You are going to get better value by giving your money to literally anybody else.
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